Frequently Asked Questions
आम सवाल, real answers.
Can’t find what आप’re looking for? संपर्क our team — we usually जवाब within a few hours.
Is ShaFX free to use?
हाँ, completely free, forever. We earn from broker partnerships, never from traders. There are no fees, no commissions, and no premium tiers locked behind a paywall.
How does कैशबैक actually work?
कब आप खोलें a broker account through ShaFX, the broker pays us a small कमीशन for every lot आप trade. We share the majority of that कमीशन back with आप as कैशबैक, paid साप्ताहिक to your wallet.
Do I get कैशबैक on losing trades?
हाँ. कैशबैक is paid on वॉल्यूम, not profit. Whether your trade wins or loses, आप still earn कैशबैक on every lot आप traded.
Can I keep my existing broker account?
कैशबैक only works on accounts opened through ShaFX. If आप already have a broker account, most ब्रोकर्स allow आप to खोलें a new account under our partnership and transfer funds. संपर्क us and we will guide आप through it.
How do I withdraw my कैशबैक?
From your डैशबोर्ड, request a payout in USDT (TRC-20 or ERC-20), PayPal, bank wire, or direct broker credit. Most withdrawals are processed within 48 hours.
Is there a minimum withdrawal amount?
हाँ, the minimum payout is $10. There is no maximum and no fee from our side, though some payment networks may charge their own fees.
How fast are payouts?
Standard payouts are processed within 48 business hours. Platinum and Diamond स्तर traders receive same-day processing.
Is ShaFX a broker or signal provider?
Neither. ShaFX is a rewards platform. We do not hold your funds, execute trades, provide signals, or offer investment advice. आप trade with your chosen regulated broker; we just send your कैशबैक.
Which ब्रोकर्स do आप partner with?
We partner with 20+ regulated ब्रोकर्स including IC Markets, Pepperstone, Exness, FP Markets, XM, Tickmill, RoboForex, FxPro, Vantage, HF Markets, FBS, and more. See the full list on our ब्रोकर्स page.
How does the loyalty program work?
आप progress through 5 tiers (कांस्य, चांदी, सोना, Platinum, Diamond) based on monthly trading वॉल्यूम. Each स्तर unlocks a higher कैशबैक boost (up to +30%) and additional perks like free VPS, mentorship, and priority सहायता.
How does the referral program work?
Every account gets a personal referral link. कब someone signs up through your link and starts trading, आप earn a percentage of their कैशबैक for life — without taking anything away from them.
Is my trading data safe?
We only receive aggregated lot वॉल्यूम data from your broker for the purpose of calculating कैशबैक. We never see your trades, balances, or account credentials. सभी connections use TLS encryption and we follow SOC2 baseline practices.
Which countries do आप सहायता?
ShaFX is available in 140+ countries. A small number of jurisdictions are excluded due to local broker restrictions. जाँचें our शर्तें for the वर्तमान list.
What if my broker doesn't pay your कमीशन?
If for any reason a broker fails to remit a कमीशन for a tracked lot, we still credit your कैशबैक. Your earnings are protected.
Do आप provide trading signals or advice?
No. ShaFX does not provide investment advice, trading signals, or copy trading services. We are a rewards platform, not an advisory service.
Still have questions?
Drop us a line. We typically जवाब within a few hours on business days.
संपर्क Us →